Office Information Office Information

Location:

Tech Support is a department of the Information Technology Office.  The IT office is located on the Main Cornerstone Campus in Bolthouse Hall Room 141

Hours:

Monday - Thursday:  7:30 a.m. to 11:00 p.m.
Friday:  7:30 a.m. to 6:00 p.m.
Saturday:  CLOSED
Sunday:  CLOSED

Contact:

(616) 222-1510
Technology.Support@Cornerstone.edu

Tech Support Help Files Tech Support Help Files
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Frequently Asked Questions Frequently Asked Questions

PASSWORDS:

Q: How long are passwords good for before they expire?

A: Passwords expire after 180 days and must be reset

Q: How do I reset my password or unlock my account?

A: Go to https://techsupport.cornerstone.edu/specopspassword/reset

(NOTE: You must be enrolled to use password reset!)

Q: How do I enroll for password reset?

A: Go to https://techsupport.cornerstone.edu/specopspassword/enrollment

(NOTE: You must do this BEFORE your password expires!)

Q: How do I change my password?

A: Go to https://techsupport.cornerstone.edu/specopspassword/changepassword


PHOTO COPYING and SCANNING on MULTI-FUNCTION DEVICES (MFD)

Q. How do I use the MFD to make photo copies?

A. For students and guests -  In order to make copies at the MFD, you must first setup a PaperCut account. If you are a current student, you already have an account (use the same username and password you use for Eagle’s Nest).  If you are a guest, you must create an account by visiting

https://papercut.cornerstone.edu from a Cornerstone Computer found in the Library or computer labs.  


For employees - You will have the option to choose “personal” or charge to a department account. Personal would be used if copies are made for anything other than the support of Cornerstone operations. If you need to use the Personal option please follow the directions in the next paragraph. (Personal copies are only allowed in the Library, Bolthouse (hallway), Corum, and Seminary Lab)

Everyone (personal copies) - Next, you must add funds to your account at the library circulation desk. You will need to provide the library staff your username, email account, or ID number.  Once funds have been added to your account, you may use the MFD by swiping your ID card or by entering your (guests) Papercut account number.  You may view the amount of money on your account by visiting https://papercut.cornerstone.edu.


Q. When I swipe my ID card it says, “Your card is not known to the system. Please press ‘Next’ to associate your card with an account.”  Why?

A. At this time, your ID card is not associated with the system. You must follow the on-screen steps. This is a one-time procedure unless you replace your ID card.

 

Q. What do I do if I lose or replace my ID card?

A. Immediately contact tech support so that we can delete the old ID card information from our system. Failure to do so runs the risk of someone else being able to use the funds associated with that ID card.


Q. What email address can I use with “Scan to email?”

A. The scan to email function only supports cornerstone.edu email addresses. If you want to send a scanned document outside of Cornerstone, you’ll need to forward the document from your email client.


How to, videos:

How to Associate Cards-  https://www.youtube.com/watch?v=qR5aZvfJ2vM

How to Copy-  https://www.youtube.com/watch?v=QjP9ISdRqr8

How to Scan-  https://www.youtube.com/watch?v=gLycU8-xXBU

How to logout of Aficio 4002 MFD-  https://www.youtube.com/watch?v=0ktu8ZTXSk4


MISCELLANEOUS

Q: How do I check my grades in WebAdvisor?

A: Direct your browser to http://solomon.cornerstone.edu

Q: How do I check my Cornerstone.edu e-mail?

A: Direct your browser to http://gmail.cornerstone.edu/

Q: How do I forward my @Cornerstone.edu e-mail to another address?

A: Students can setup IMAP or forwarding access now by logging into their email and clicking on "Settings" in the upper right hand corner then selecting "Forwarding and POP/IMAP." Staff/Faculty are prohibited from forwarding University email at this time (University Policy).

Q: How do I setup my Cornerstone Email to go to my smart phone?

(Blackberry, Android, iphone)

A: Setup depends on your device. Please see www.google.com/mobile for more information on how to setup your device. Note that your username for your email on your phone is your email address (john.doe@cornerstone.edu), not your CU username. (a0123456). If you are asked for the address for the email server, the address is m.google.com

Q: How to I link Microsoft Office Outlook to my Cornerstone Gmail account?

A: Download this PDF file and follow the instructions to setup Google Apps Sync: Gmail to Outlook Instructions